AOKI is a popular business clothing specialty store in Japan. AOKI sells many fashion clothing and accessories, such as designer suits, bags, and belts from top designers who create best collections in the world. The items sold by AOKI are loved by many people from different walks of life, from major figures in political and business circles and celebrities to the general public, and these items have been introduced by many fashion magazines and on TV. AOKI also sells many highly-functional items, such as washable suits and non-iron shirts. At our stores, we provide simultaneous interpretation services, so you need not worry about language problem. We are a tax-free store, so you can save money while shopping with us. Our stores located in areas that are easily accessible, such as Akihabara, Ginza, Shinjuku, Shibuya, and Ikebukuro. When you visit Japan, make sure to visit AOKI.
The AOKI staff work everyday to develop products and to serve our customers, with the mission to enable our customer to shine in various situations. This sentiment applies to both our local customers and to our customers visiting Japan from abroad.
Please do stop by and experience the products and services that we provide.
The biggest worry our customers from abroad have is about language. All AOKI stores provide simultaneous interpretation between Japanese and a variety of languages, allowing our customers to enjoy a stress-free shopping experience. Please feel free to let a staff member know if you require this service.
At AOKI, you can pay without worry, as we accept payments via a variety of methods, such as VISA and MASTERCARD. Also, we can provide quick alterations (a fee is required; alterations cannot be performed at some stores and during certain times of the day). Please feel free to notify a staff member if you require either of these services.
When are AOKI stores open?
Our stores are open from 10 AM to 8 PM.
*This may be different for some stores, or it may change depending on the time of the year.
Do your stores provide interpretation services?
We use an iPad to provide simultaneous interpretation between Japanese and a variety of languages.
*Languages include English, Chinese, Korean, Thai, and Vietnamese.
Which credit cards do you accept, and what other payment methods are available?
We accept VISA, MasterCard, American Express, Diners Club, JCB, China UnionPay (certain stores only), and we also accept payments via services such as WeChatPay.
Can you perform same-day alterations?
Yes, but there is a fee. Please notify staff if you would like an alteration. Also, please note that same-day alterations cannot be performed at some stores or during certain times of the day.
Can you deliver my purchase to my hotel in Japan?
Yes, but there is a fee. Please notify staff if you require this service.
There are some requirements for qualifying for tax exemption. Please make sure to check the following.
<Requirements for Tax Free shopping>
・Please present your passport at the store.
・Available for non-residents (short-term visitors).
・Available for 6 months after arriving in Japan.
・Limited to personal use. Purchases made for tax-free resale or business purposes are not eligible.
・Please keep consumable goods unopened in their package and take said goods out of Japan within 30 days.
・Shipping costs and repair fee are not eligible for Tax Free shopping.
(General goods) Purchases made at the same store totaling 5,000 yen or more are eligible.
* Please take said general goods with you when you leave Japan.
(Consumable goods) Purchases made at the same store totaling 5,000 yen or more are eligible. The limit is 500,000 yen per day.
* Please keep consumable goods unopened in their package and take said goods out of Japan within 30 days.
* Goods consumed in Japan are not eligible.
・The Shop will affix a purchase proof document to your passport which will be collected by Customs at the time of departure.
・If you are unable to present the purchase proof document or the purchased items, you will be required to pay tax at the time of departure.
・You cannot bring liquids in excess of 100ml(g) inside airplanes.